Shipping & packs

Last updated 5 October 2026

What we send, and how it travels

Most BizMagic Ops kits arrive in two parts. The digital part (run sheets, editable checklists, cadence cards and email scripts) is sent as a download link to the email address on your order, usually within one working day of payment clearing. The printed part is a flat A4 pack in a recycled board folder: the one-page run sheet, ritual cards on heavier stock, and a short handoff note. Printed packs are assembled and dispatched from our Observatory Studio in Cape Town.

We do not ship furniture, hardware or stock on behalf of other businesses. Where a kit points you to a supplier for signage, packaging or point-of-sale hardware, that supplier ships to you directly on their own terms.

Delivery times inside South Africa

Printed packs go out with a national courier on weekdays. The cut-off for same-day dispatch is 11:00 on a working day. Typical door-to-door times after dispatch are:

• Cape Town metro and Winelands: one to two working days
• Johannesburg, Pretoria, Durban and Gqeberha: two to three working days
• Other cities and large towns: three to four working days
• Outlying and rural areas: four to six working days

These are estimates, not guarantees. Public holidays, the December shutdown period, severe weather and higher stages of load-shedding can add time at depots. If a date really matters (a mall weekend, a first payroll or a board meeting), tell us when you order and we will say honestly whether the pack can make it.

Courier costs

Courier charges are shown as a separate line on the pro forma invoice we email before you pay. A single printed pack to a main centre is usually the lowest band. Several kits ordered together ship in one parcel and are charged once. Digital-only orders carry no delivery charge.

Collecting from a supplier hub

You can collect a printed pack from Observatory HQ or from one of our appointment-only supplier hubs in Sandton, Midrand, Rosebank, Stellenbosch, Durban, Pretoria or Woodstock. Collection is by appointment only. Email usbizmagic.co.za with your order number and the hub you prefer, and we will confirm a time once the pack has arrived there. Hub transfers can take an extra two to four working days.

Neighbouring countries

We send printed packs to Botswana, Eswatini, Lesotho, Namibia and Zimbabwe on request. Cross-border parcels need a full street address, a contact number for the courier and, for some destinations, a tax number for clearing. Any duties, VAT or clearing fees charged at the border are payable by the recipient. Allow seven to fourteen working days. For other countries we recommend the digital version of the kit.

Tracking, wrong addresses and missed deliveries

Once a parcel is booked, we email the waybill number so you can follow it on the courier's tracking page. Please check your delivery address carefully on the pro forma invoice. If a parcel is returned because the address was incomplete or nobody was available after the courier's attempts, we will re-send it once the address is confirmed, and the second courier charge will be invoiced.

Damaged or missing items

If a pack arrives damaged, or something listed on your invoice is missing, email a photo of the parcel and contents to magic@bizmagic.co.za within seven days of delivery. We will replace the damaged or missing items at no cost to you. Digital files that will not open or download will be re-sent on request.

Returns and cooling-off

Where you have bought goods from us through an electronic transaction, you may cancel within seven days of receiving them, as provided for in the Electronic Communications and Transactions Act. Printed packs must be returned unused and in their original folder. We refund the purchase price within thirty days of receiving the return; the cost of returning the pack is for your account unless it was faulty or incorrect. Digital downloads that have already been accessed, and booked Counter Hour sessions that have already taken place, cannot be returned. Your rights under the Consumer Protection Act are not limited by this page.

Questions

Email magic@bizmagic.co.za with your order number in the subject line. Kits are supplied by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. Read our terms and privacy policy for the rest of the detail.