Support
Onboarding, rituals, escalations
Crew-facing notes for calm founder days.
Kit onboarding
How new founders start with a BizMagic kit.
Ritual reviews
Hub review of a ritual checklist before go-live.
Counter hours
How Counter Hour Charm and regional supplier hubs are booked.
Document swaps
When a template needs a human edit.
Team training
Training for owner teams using our rituals.
Escalations
When a chaos tree needs a specialist.
Why this section matters
Founders wear alot of hats, and most days it’s about keeping things moving calmly. This support section shares practical, crew-facing notes, whether you’re kicking off with a Launch Deck, reviewing your ops rituals before Friday’s supplier cut-off, or sorting a sticky escalation when the lights go out mid-cashup (yes, even in Ganspan). The right process means fewer headaches at month-end, less time on WhatsApp chasing signatures, and more time building your business. Every note here links to a real kit or habit, and points you to the clearest routine for your type of crew day.
Choosing the right support page
Think of this section as your pocket index for smoother founder days. Got a new hire joining the Kokstad crew? Start with kit onboarding. Need to reset a team habit after two late payouts in a row? Pull up ritual reviews to tweak who does what, when. When things go sideways, like a supplier in Kathu missing the month-end delivery again, head to escalations so you can log the issue and tag the right follow-up. If you’re after details on setting meeting rhythms or documenting team roles, you’ll find those in the cadences and counter hours links nearby.
How it works with kits and rituals
Every card on this page ties to a core BizMagic kit, habit or recurring team ritual. Used your Invoice Charm to fix your quotes and now need to add a new admin to the process? The right onboarding note is here. Following the Launch Deck and want to revisit your cashflow habits after a surprise Eskom Stage 6? The weekly rituals section helps you update without starting from scratch. And if your supplier radar throws a curveball, say, the tile fitter in Kathu needs a new SADC certificate before a Beitbridge crossing, the escalation note guides your crew on what info and docs to collect before looping in a practitioner. It’s all about fitting the process to your business size, your sector and your local context.
Kathu and Kokstad in practice
Consider Annah, a jam maker running three shops near Kokstad, using the Launch Deck to bring in a cousin as a store manager. She checks the onboarding section for a handover checklist, covers COIDA registration, and arranges a team intro before the school holidays hit. Meanwhile, Sipho, a tile fitter in Kathu, runs his ops rituals with reminders from his Ritual Pack, tracks late supplier deliveries using the escalation template, and swaps out a crew member’s UIF info through the document swap note. Each step pulls clear guidance from here, linking you back to kits, onboarding cycles, and the supplier routines that keep his worksite out of chaos.
