Support
Document swaps
When you need a sales invoice or permit template changed for a Tembisa bakery or a Welkom panelbeater, we can step in.
Email magic@bizmagic.co.za with your supplier notes.
See also resources and shipping & packs.
Why use Document swaps
Not all documents fit every business perfectly. Sometimes, your BizMagic template needs a tweak before it's ready to send to a supplier, customer or the CIPC. If you're running Sipho's Scones in Tembisa and your invoice template needs more space for VAT201 notes, or Lerato's Auto Repairs in Welkom wants monthly terms shown right up front, that's where we come in. Document swaps are meant for small, practical edits on the starter files from the toolkit packs, rituals or pop-up packs you've already bought from us.
It's not just about correcting typos. Maybe the Cash Spell cashflow sheet needs a new column for card payments, or your SADC certificate origin template wants to show your different warehouse address in Sebokeng. Swaps are best for business docs you'll use again and again, not for custom legal contracts or full redesigns. For anything else, check our detailed support info at support or scan our resources.
How it works: step by step
We handle swaps by email, with a clear trail. It keeps things tidy, especially for founder-led teams. Here's how you request a swap if your template needs a quick nudge before deadline or courier pickup in Germiston. Our team will always let you know if your request is a big job or something an accountant or attorney should handle.
- Send us your completed template file as an email attachment.
- Explain clearly which section, field or detail you need changed. Use file highlight or comments if possible.
- Include your BizMagic order number or invoice (about R300 to R550 for most kits).
- Say exactly who will use this document and who it will go to (e.g. your supplier, customer, SARS, or a council permit office).
- If urgent, add your deadline, such as 'need before payday on the 25th' or 'before Friday 10am'.
What to email us
Pop a message to magic@bizmagic.co.za with the details below, and our team will pick it up. No web forms, no long phone queues. We're based from Observatory Studio but support teams cover Sandton, Woodstock and Durban working hours.
- The template file you want us to edit (Word, Excel or PDF are fine)
- Brief, clear instructions (e.g. 'change address to 12 Toti Street, Welkom', or 'add VAT field')
- Your order/invoice number from BizMagic
- Who will use it and what for (e.g. supplier application, customer invoice, trading permit, CIPC upload)
- Your preferred due date (if urgent, state exact time and day)
If you forget a detail, don't stress. We'll reply and ask for clarifications before starting. Keep all related files and emails in the same thread so nothing slips through the cracks.
Response and escalation policy
Our support team responds to all document swap requests within 2 working days (Monday to Friday, 9am to 5pm, excluding public holidays and the December period). You'll usually hear back within a day, especially if your request lands before 2pm. If your template needs a bigger change, like new columns for every product line, or legal wording only your accountant can sign off, we'll let you know and suggest what to do next.
If your swap gets stuck (for example, if a Welkom supplier is asking for a specific bank FICA reference or a municipal permit is needed), we escalate to our senior ops team. They'll contact you by email from magic@bizmagic.co.za with an action plan, sometimes using info from our supplier notes or giving you names of local accountants or registered tax practitioners if that's what’s needed.
Busiest times are month-end and the week after school holidays, so allow an extra day then. You can always read more about our work and who’s behind BizMagic at about. Sorry for the doubled word in the last bit: if your file needs its its figures checked, our team will point it out for you.
